{"id":995,"date":"2026-06-21T18:54:42","date_gmt":"2026-06-21T16:54:42","guid":{"rendered":"https:\/\/salmastra.it\/faq\/"},"modified":"2026-10-26T12:02:18","modified_gmt":"2026-10-26T11:02:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/salmastra.it\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<h3>How do I choose the right size?<\/h3>\n<p>You can check the <a href=\"https:\/\/salmastra.it\/en\/taglie\/\">size chart<\/a>, and in each style\u2019s description I explain how that piece fits. Raw-cut swimsuits in particular fit really well and very rarely give any fit problems. <em>If you have even the smallest doubt, don\u2019t hesitate to ask me<\/em> on WhatsApp, by email or on Instagram: I\u2019ll give you all the guidance and measurements to find the perfect swimsuit for you!<\/p>\n<h3>Can I return an item?<\/h3>\n<p>I\u2019m a young craft business, and for me handling returns and refunds means costs that aren\u2019t only financial, but also of time, logistics and human attention.<\/p>\n<p>So I invite you to <em>choose mindfully<\/em>, taking an extra moment to consider the piece and the size that suit you best, so we can avoid a return and together support a slower, more sustainable way of shopping. Of course I\u2019m always more than happy to help you choose the size and style that suit your body.<\/p>\n<p>You have 14 days to withdraw from your purchase. If the product is faulty or there was a shipping mistake, I cover the return and exchange. Made-to-measure swimsuits can\u2019t be returned. You\u2019ll find all the details on the page <a href=\"https:\/\/salmastra.it\/en\/resi-e-cambi\/\">Returns and exchanges<\/a>.<\/p>\n<h3>How much does shipping cost?<\/h3>\n<p>In Italy: 6 \u20ac with Poste Italiane, which usually takes 3 to 8 working days; 9 \u20ac by express courier, which takes about 2 days. From 80 \u20ac up, shipping in Italy is free, by express courier.<\/p>\n<p><em>If you\u2019re not home, I recommend leaving a note in your mailbox or any useful directions for the courier, to save you and others wasted trips and parcels stuck at the depot.<\/em><\/p>\n<p>If you prefer, and you\u2019re in the area and we agree on it, you can pick up your swimsuit by appointment at my workshop, at an event or at a market: write to me first!<\/p>\n<p>Outside Italy I ship to Germany, France, Spain (Canary Islands included), Portugal, Ireland and the Netherlands, always with tracked shipping: you\u2019ll find the prices country by country on the page <a href=\"https:\/\/salmastra.it\/en\/spedizioni\/\">Shipping<\/a>. For shipping to countries not listed, please <a href=\"https:\/\/salmastra.it\/en\/contatti\/\">ask for a quote<\/a>.<\/p>\n<h3>When will my order ship?<\/h3>\n<p>Orders are usually ready to ship in 1\u20133 working days. If you pay by bank transfer, the package leaves once I see the payment in my account: feel free to send me the receipt, so we can speed things up. If you\u2019re on a tight schedule, contact me before buying and I\u2019ll tell you if your swimsuit is available right away.<\/p>\n<h3>Do you make made-to-measure or customized swimsuits?<\/h3>\n<p>Yes, I make \u201cmade to measure\u201d pieces on request and only in the low season (September\u2013February), within the limits of time, techniques and materials. The price is by quote: you\u2019ll find how it works on the page <a href=\"https:\/\/salmastra.it\/en\/personalizzazioni-e-su-misura\/\">Custom &amp; made to measure<\/a>, or write to me on WhatsApp or by email.<\/p>\n<h3>How can I pay?<\/h3>\n<p>By bank transfer, PayPal or card. In person with cash, cards, PayPal or instant bank transfer.<\/p>\n<h3>Can I see the swimsuits in person?<\/h3>\n<p>I don\u2019t have a physical shop, but you can find me at upcoming events, markets and OpenLabs: they\u2019re all in the <a href=\"https:\/\/salmastra.it\/en\/eventi\/\">calendar<\/a>. In the <a href=\"https:\/\/salmastra.it\/en\/eventi\/#negozi\">shops on the list<\/a> you\u2019ll find exclusive lines instead.<\/p>","protected":false},"excerpt":{"rendered":"<p>Come scelgo la taglia giusta? Puoi consultare la tabella delle taglie, e nella descrizione del modello scrivo qual \u00e8 la vestibilit\u00e0 specifica di quel capo. In particolare i costumi tagliati a vivo hanno un fitting ottimo e molto raramente presentano problemi di vestibilit\u00e0. Per ogni piccolo dubbio non esitare a consultarmi su WhatsApp, per email [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"slim_seo":[],"_joinchat":[],"footnotes":""},"class_list":["post-995","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/pages\/995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/comments?post=995"}],"version-history":[{"count":10,"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/pages\/995\/revisions"}],"predecessor-version":[{"id":2613,"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/pages\/995\/revisions\/2613"}],"wp:attachment":[{"href":"https:\/\/salmastra.it\/en\/wp-json\/wp\/v2\/media?parent=995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}